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Unemployment Insurance (UI) Call Center

On Saturday, August 12, 2023, at 7:00 a.m., the enhanced Unemployment Insurance (UI) Call Center expanded to include an option for those affected by the Maui Wildfires. Individuals can reach the call center at 1-(808) 984-8400.  Claims can also be filed online at https://huiclaims.hawaii.gov.

When individuals contact the UI Call Center, they will be presented with the option to select their desired language and then an option to file a claim. The first option is Option Zero, which is for those affected by the Maui Wildfires. Individuals can choose “0” to reach a UI employee who will assist them with filing their unemployment insurance claim via the telephone.


In recognition of the devastating Maui Wildfires, the requirements to make three job search contacts and register for work on HireNetHawaii are waived for only those affected. These waivers begin once the claim is filed. The UI Call Center will also be expanding its hours to seven days a week and operating from 7:00 a.m. to 6:00 p.m. daily. The UI Call Center continues to offer interpreter services to limited English proficient individuals. Individuals can go to the Maui American Job Center in Wailuku to file their unemployment insurance claims using the computers there.


If your employment, including self-employment, was lost or interrupted due to the fires, visit huiclaims.hawaii.gov or call 808-984-8400 to apply for unemployment insurance benefits.


Additional unemployment benefits related to the disaster are provided by the federal government for those individuals who do not qualify for the state’s unemployment insurance program. For more information on the federal Disaster Unemployment Assistance program, including benefit levels, visit oui.doleta.gov/unemploy/disaster.asp

To schedule a telephone appointment, Maui Unemployment telephone appointments can be scheduled made here.

Click here to see a list of Frequently Asked Questions About Unemployment Insurance (UI)

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