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"Ombudsman" is a Swedish word for a representative, or someone who speaks on behalf of another individual.
Hawaii’s Long-Term Care Ombudsmen serve as advocates for residents of nursing homes and similar adult residential long-term care facilities. Ombudsmen focus on resolving problems brought to their attention by or for an individual resident to bring about improvements and changes to others in the facility and the broader community.
Hawaii’s Long-Term Care Ombudsmen's mission is to protect the human and civil rights of Hawaii’s aging population who reside in licensed long-term care settings through the provision of culturally sensitive advocacy.
Long-Term Care (LTC) Ombudsmen protect the health, safety, welfare, and rights of residents of LTC facilities to improve the quality of care they receive and preserve their quality of life.
Certified Ombudsmen identify, investigate, and resolve complaints, including complaints against providers of LTC services and their representatives, made by or on behalf of residents of LTC facilities. Ombudsmen have a responsibility to advocate for the resident on actions, inactions or decisions that may adversely violate their rights.
Ombudsmen make regular in-person visits with residents in nursing homes, expanded and adult residential care homes, community care foster family homes and assisted living facilities to ensure that the residents concerns, issues, and preferences are addressed in a timely, responsive, and respectful manner.
Ombusmen follow a strict confidentiality policy to protect the information shared and work with the resident to find satisfactory resolution to all concerns, issues and complaints.
Ombudsmen raise awareness of residents' rights and long-term care issues with partners within our community. Call to find out where we'll be next!
Hawaii Long-Term Care Ombudsman Program
Executive Office on Aging
Hawaii State Department of Health
No. 1 Capitol District
250 South Hotel St. Suite 406
Honolulu, Hawaii 96813-2831
Phone: 808-586-7268
Toll Free: 1-888-229-2231
E-mail: info@hi-ltc-ombudsman.org
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